Pure Gold is committed to ensuring full customer satisfaction with respect to the products available on our website, along with security and customer assistance. If you are not happy with the product, you can choose to return the order.

Note: For international orders, we currently do not accept any returns or exchanges, except for cases where a defective product has been delivered. The defective product must be returned unused, in the same condition as received, along with the original packaging and invoice, for a refund. The defect must be reported within 7 days of receipt by contacting us. Please refer to the Refund section for further details on refunds for defective products.

7-Day Return Policy for Domestic Orders Only

In the unlikely event that the product is delivered in a damaged condition or any other issue arises, you may return the product unused, in the same condition as received, with its original packaging and invoice to receive a refund. Our courier partner will collect the product from the provided address and return it to us.